Shipping & Returns
Last Updated: 11/16/2025
Your order is prepared and shipped the same way everything at ScooterFarmz is made — with care, honesty, and small-batch precision.Here’s everything you need to know about shipping, packaging, returns, and refunds.
SHIPPING
Processing Time
Most orders ship within 1–3 business days.
Small-batch or handcrafted items may need an extra day for preparation.
You’ll receive an email or text when your order is packed and when it ships.
Shipping Methods
We ship through:
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USPS
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UPS
You’ll receive tracking as soon as it becomes available.
Packaging
All packaging is:
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Discreet
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Secure
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Hand-packed by Scott
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Protected for safe transport
No branding on the outside. No unnecessary information. Just clean, professional packaging.
Shipping Delays
Once a package is with USPS or UPS, timing is in their hands.
However — if something looks off, just reach out.
We’ll help track it down, assist with claims, and make sure you're taken care of.
Lost or Stolen Packages
If your package is lost or marked delivered but not received:
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Double-check with neighbors/household
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Contact USPS or UPS directly
We’ll work with you to resolve it.
RETURNS & REFUNDS
Return Policy
Because ScooterFarmz products are small-batch, handcrafted, and made for personal use, returns are handled case-by-case.
If there’s an issue, email info@scooterfarmz.com within 14 days of delivery.
Eligible Returns
We may approve a return/refund if:
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The wrong item was sent
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An item arrived damaged
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An item is missing
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There is a clear quality issue
Every situation is reviewed personally by Scott.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
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Opened wellness items
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Used accessories
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Items with wear or odor
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Digital or downloadable items (if offered)
Refunds
If a refund is approved:
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Refunds go back to your original payment method
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You’ll receive a confirmation email
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Processing time depends on your bank or payment provider
Exchanges
If the wrong item was received, or if an exchange makes sense, Scott will work directly with you to make it right.
Email info@scooterfarmz.com to get started.
HOW TO CONTACT US
For any questions about shipping or returns:
Email: scooterfarmz420@gmail.com
Name: Scott Marceau presents ScooterFarmz.com
We aim to respond quickly and handle everything with respect and honesty.