Shipping & Returns
Last Updated: 11/16/2025
Your order is prepared and shipped the same way everything at ScooterFarmz is made — with care, honesty, and small-batch precision.Here’s everything you need to know about shipping, packaging, returns, and refunds.
SHIPPING
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Processing Time
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Most orders ship within 1–3 business days.
Small-batch or handcrafted items may need an extra day for preparation.
You’ll receive an email or text when your order is packed and when it ships.
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Shipping Methods
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We ship through:
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USPS
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UPS
You’ll receive tracking as soon as it becomes available.
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Packaging
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All packaging is:
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Discreet
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Secure
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Hand-packed by Scott
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Protected for safe transport
No branding on the outside. No unnecessary information. Just clean, professional packaging.
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Shipping Delays
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Once a package is with USPS or UPS, timing is in their hands.
However — if something looks off, just reach out.
We’ll help track it down, assist with claims, and make sure you're taken care of.
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Lost or Stolen Packages
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If your package is lost or marked delivered but not received:
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Double-check with neighbors/household
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Contact USPS or UPS directly
We’ll work with you to resolve it.
RETURNS & REFUNDS
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Return Policy
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Because ScooterFarmz products are small-batch, handcrafted, and made for personal use, returns are handled case-by-case.
If there’s an issue, email info@scooterfarmz.com within 14 days of delivery.
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Eligible Returns
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We may approve a return/refund if:
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The wrong item was sent
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An item arrived damaged
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An item is missing
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There is a clear quality issue
Every situation is reviewed personally by Scott.
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Non-Returnable Items
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For safety and hygiene reasons, we cannot accept returns on:
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Opened wellness items
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Used accessories
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Items with wear or odor
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Digital or downloadable items (if offered)
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Refunds
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If a refund is approved:
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Refunds go back to your original payment method
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You’ll receive a confirmation email
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Processing time depends on your bank or payment provider
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Exchanges
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If the wrong item was received, or if an exchange makes sense, Scott will work directly with you to make it right.
Email info@scooterfarmz.com to get started.
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HOW TO CONTACT US
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For any questions about shipping or returns:
Email: scooterfarmz420@gmail.com
Name: Scott Marceau presents ScooterFarmz.com
We aim to respond quickly and handle everything with respect and honesty.
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